VIP Fiber's First Testimonial: Faith Food Fridays Shares Their Experience

At VIP Fiber, our mission is to provide exceptional service at an affordable price, and there's no better proof of our success than hearing directly from our customers. We are thrilled to share our very first testimonial from Faith Food Fridays, a nonprofit organization in Vallejo dedicated to supporting the community.

Why Faith Food Fridays Chose VIP Fiber

For Faith Food Fridays, making the switch to VIP Fiber was driven by a need for reliable and cost-effective service. As a nonprofit, every dollar counts, and their previous provider’s frequent rate increases without any improvement in service or customer support left them searching for a better option.

"Our previous provider kept increasing their rates, with absolutely no improvement in service or customer service. We're a non-profit, so every dollar spent on operating costs takes away from providing badly needed assistance to our community members," the Administrative Director explained.

What Makes VIP Fiber Stand Out

When asked what made VIP Fiber stand out from other options, Faith Food Fridays highlighted not just our competitive pricing, but also the professionalism and friendliness of our team.

"Low cost, but frankly, the staff’s friendliness and professionalism from the initial contact through to the completion of the service installation stands out as a gamechanger for us," the Administrative Director said.

Why Faith Food Fridays Recommends VIP Fiber

Faith Food Fridays is now an enthusiastic advocate for VIP Fiber, recommending our service to others in Vallejo. They cited both the quality of our service and our proactive communication as key reasons to make the switch.

"While the much lower cost is a definite advantage; we feel that the quality of the service along with the proactive and professional communications are equally reasons everyone in Vallejo should switch to VIP Fiber. You will NOT regret it!"

Room for Improvement

Of course, no service is perfect, and Faith Food Fridays offered valuable feedback for us to improve. They mentioned a bit of confusion regarding the separate service for offering free Wi-Fi to their clients and the need for more detailed instructions on using the voicemail app.

"There was a little bit of confusion about whether we were getting a separate service where we could offer free Wi-Fi to our clients, and the directions for how to use the voicemail app were incomplete. Other than those two very minor issues, everything went perfectly!"

A Breath of Fresh Air

Finally, Faith Food Fridays shared their overall experience with VIP Fiber, emphasizing how refreshing it was to work with a team that genuinely cares about delivering top-notch service.

"It was such a 'breath of fresh air' to have service technicians who were friendly, completely competent and professional yet really seemed to care about providing best-of-class service."

Conclusion

We are incredibly grateful to Faith Food Fridays for being our first testimonial and for their honest feedback. At VIP Fiber, we are committed to continually improving our service and providing the best possible experience for all our customers.

If you’re considering a switch to VIP Fiber, take it from Faith Food Fridays—you won’t regret it! Check your availability today at www.vipfiber.com.